Privacy Policy for ExpressGaadi

Last updated: May 4, 2026

ExpressGaadi (“we”, “our”, or “us”) operates a car pooling platform that connects riders and drivers for shared travel. We are committed to protecting your privacy and handling your data responsibly and transparently.

1. Information We Collect

To provide safe and efficient car pooling services, we collect the following information:

Personal Information

• Name
• Email address
• Phone number (verified via OTP)
• Profile photo (optional)

Location Information

• Real-time GPS location during active trips
• Pickup and drop-off locations
• Route information during rides

Trip & Payment Information

• Trip history (pickup, drop, time, fare)
• Payment details processed through secure third-party payment providers (we do not store full card details)

2. How We Use Your Information

We use collected data to:

• Match riders with nearby drivers
• Enable real-time navigation and trip tracking
• Provide estimated arrival times
• Process payments and maintain trip history
• Improve safety and prevent fraudulent activity
• Provide customer support

3. Location Data Usage

• We use precise location only when the app is active or during an ongoing trip.
• Location is required to match rides and ensure accurate navigation.
• We do not track users in the background unless explicitly required for safety features with user permission.

4. Data Sharing

We respect your privacy.

We do not sell personal data.

We may share limited data only with:

• Drivers or riders (as required for trip completion)
• Payment processing providers
• Mapping and navigation services (e.g., Google Maps API or similar)
• Legal authorities if required by law

All third-party providers are required to maintain data security standards.

5. Data Retention

• Personal and trip data is stored while your account is active.
• You may request deletion of your account at any time.
• Some data may be retained if required for legal or safety obligations.

6. User Privacy Rights

You have full control over your data:

• Access: Request a copy of your personal data
• Correction: Update or correct your information anytime
• Deletion: Request permanent deletion of your account and data
• Opt-out: Disable location access via device settings

7. Security

We use industry-standard security measures including encryption, secure servers, and access controls to protect your data from unauthorized access or misuse.

8. Children’s Privacy

Our service is not intended for users under the age of 18. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted within the app or on our website with an updated date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us:

Email: support@expressgaadi.com
Website: https://www.expressgaadi.com